Operation and Maintenance
For Spine Engineering, customer relationships do not end with the conclusion of a transaction, but are maintained for a product’s entire duration of use. Spine Engineering believes after sales services holds a key role in your solar system and provides an extensive range of preventative and corrective services.
1. Corrective & Preventive Maintenance
Our team will provide corrective maintenance services when any component of a customer’s solar system has an error resulting in compromised energy production. This type of maintenance is done both during regular service visits as well as when faults are detected by our online monitoring team.
2. Warranties and claims
Spine Engineering manages warranties with the objective of reducing costs and response times for claims for repair or replacement of certain PV system components (under the warranty of the EPC and/or the components manufacturer with respect to terms and conditions).